Postage and Shipping:
- We ship within Australia, and to New Zealand and Thailand. Orders over $150 AUD are free.
- Due to customs, some items are unable to be shipped to NZ (which is written in the product description).
- Orders are shipped between 1-2 business days after the order is placed.
- Standard shipping takes 3-5 days, Express shipping takes between 1-2 days (Aus).
- Shipping to NZ takes 5-7 days and up to 10 for Thailand.
- All packaging is discreet, sustainable and recyclable.
Glassware - 91% Isopropyl and Sea Salt.
To clean your pipes, first wipe with isopropyl (available at most supermarkets), and then soak in a solution of isopropyl and sea salt for a few hours. Remove and rinse well. Wear gloves and get good airflow where you're cleaning!
Ceramics - clean with warm water and soap. You can soak it for a deeper clean, then rinse thoroughly and dry.
- Yew Yew Silicone Cloud Grinder: Clean with warm, soapy water and dry completely. Avoid boiling water and chemicals.
- Sackville & Co.: Remove as much excess grind and kief as possible. Separate all the pieces of your grinder and put in a plastic Tupperware container. Fill it with isopropyl so the pieces are covered (wear gloves). Add some salt and let it sit in the solution for 10-20 minutes, shaking occasionally. Remove, rinse thoroughly in warm, soapy water before letting it dry completely.
- Laundry Day: Soak in warm soapy water, clean with the same solution and dry completely.
Refunds and Returns:
We allow exchanges within 7 days of postage, if the product has not been used. Send and email with your order number and we will arrange the return.
If your order is broken, please send a photo and order number to email@example.com to arrange a refund or replacement.
For all other enquiries, please email us at firstname.lastname@example.org ->