Terms & Conditions

Welcome to The Shop Melbourne. By using our website and purchasing products from us, you agree to abide by the following Terms and Conditions.

Intended Use of Products

All products available on The Shop Melbourne are intended solely for the use of tobacco, legal herbs, or other lawful substances in accordance with the laws of the State of Victoria, Australia. These products are not intended for the use, preparation, or consumption of any illegal substances. 

Disclaimer of Liability for Illegal Use

The Shop Melbourne shall not be held liable for any illegal activities or any damages incurred as a result of using our products. Customers are wholly responsible for any legal penalties incurred from using our products for illegal activities. Furthermore, The Shop Melbourne disclaims all responsibility for any third-party usage of our products for illegal purposes.

Age Restrictions

You must be at least 18 years of age to purchase from The Shop Melbourne. By agreeing to these Terms and Conditions, you certify that you are 18 years of age or older.


By purchasing any product from The Shop Melbourne, you agree to indemnify, defend, and hold harmless The Shop Melbourne, its managers, officers, employees, agents, and representatives from any and all liabilities, losses, claims, damages, expenses, and costs, including legal fees, that arise from:

  • Violation of these Terms and Conditions
  • Violation of any law, regulation, or third-party rights
  • Misuse of any product purchased from The Shop Melbourne

Changes to These Terms and Conditions

The Shop Melbourne reserves the right to modify these Terms and Conditions at any time. The latest version of these Terms and Conditions will be available on our website.

Stock & Availability

While we try to ensure that all the information on our website is accurate, unfortunately errors may sometimes occur. If an error has been made, we will inform you as soon as possible. We are under no obligation to fulfil an order for an incorrect item.

We cannot guarantee availability on all items and reserve the right to cancel any order at any time.

If an item is out of stock at time of purchase, you will be notified so other arrangements can be made.


When you make a purchase on The Shop Melbourne website, you are agreeing that you are an authorized user of the credit card or debit card used to place your order.

In the case of direct debit payment method, your order will be shipped once the funds have cleared in our account.


All orders are subject to various security checks. If our fraud detection system detects an anomaly with your payment, you will be contacted to confirm your details. We reserve the right to hold your order during this process while we await your confirmation. If we suspect fraud, we reserve the right to cancel your order and/or account and communicate your information to the relevant authorities. 

Discount Codes

If you are using a discount code, you must enter it at checkout prior to making your payment. If your order is paid without entering a code, you are agreeing to pay the full amount for your items. Discounts cannot be applied or refunded to an order after payment has been made. 


It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses.